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FAQ

What is my minimum order?
$100
Will I be able to add or take off items by contacting the company via phone or email after placing my order?
Yes, only if the order has not processed or shipped out.
I received an order and I have decided that I do not like it. Can I return it?
We only accept returns due to a manufacturer's defect.
How do I know if my order went through or not?
You will receive an e-mail confirmation.
What forms of payment do you accept?
We accept major credit cards: American Express, Discover, Mastercard and Visa.
How long does it take for an order to get processed?
Answer:  We believe prompt shipment is very important for customers. Most orders will be shipped within 24 hrs.
(We cannot guarantee on busy seasons) we'll try our best to make sure that all the orders are shipped out the same business day.
Do I get volume discount if I make a large amount of purchase?
Our price already reflects wholesale's discount pricing. A percentage is taken off your order.
These percentages are shown on our discount rates in our website.
Questions: Do you have all the items shown in the website in stock?
We maintain and update our website twice a week and all items you see are in stock.
An item you may have seen the night before may not be in the next morning.
Once the item is sold out, it is taken off the website within 48 hours.
I don't see an item that I purchased before, do you still have it?
When we are sold out of a certain item it should show that is sold out,
if the item is not shown it means that the item has been discontinued.
I didn't get every item I ordered. Will you send me the back order later?
No, we only provide credit for any missing items. If you did not receive a certain item due to it being out of stock, you will not be charged.
You may reorder the item again once we have restocked it.
My credit card was declined and I've decided that I want to cancel my order, would that be possible to do?
It is our policy that we do not allow any orders to be cancelled.
Although we cannot force you to pay for an order that you no longer want, your online account will be cancelled along with your order.
You will never be authorized to enter our website again.
I just received my order, but one of the items are damaged. What should I do?
Notify us as soon as possible within 7 days of receiving your order.
You will receive credit for the cost of the item and shippng charges on your next order.
Can I place an order over the phone?
Yes, you may prefer to call us and place your order at 770.807.0928.
I've been a victim of identity theft before and have also had my credit card information stolen online.
Is there another way of getting you my payment information?
We guarantee that our website is 100% secure and free of hackers.
In order to place an order online you must provide a valid credit card number.
If you don't wish to put your information on the computer simply call us and make the order online.
What is your method of shipping?
The only company we use for shipping is UPS.
We ship out all packages through ground shipping but you do have the option of next day, second day, and third day select.
You will be responsible of the shipping fees if you wish to change the shipping ground package.
How long does it take for my order to arrive to me? Is there a guarantee on the shipping time?
We try to get all orders out within 24 hours after the time that the order has been placed (except busy seasons).
For the actual shipping time, that is handled by UPS. They are responsible for the shipping time.
We cannot guarantee the time line once the order is in UPS possession. Please click the UPS map to see the transit time.